Terms & Conditions

1. Introduction

Welcome to KOYA. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

2. Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or accessing under supervision.
  • You will use the website for lawful purposes only.
  • You will not misuse, copy, or exploit any content without permission.

3. Products & Services

KOYA offers handcrafted wooden furniture and décor products made from premium teak and hardwood.

  • All products are subject to availability.
  • We reserve the right to modify or discontinue products without notice.
  • Product images are for representation; slight variations may occur due to handcrafted nature.

4. Pricing & Payments

  • All prices are listed in applicable currency and may change without notice.
  • We accept secure online payments through trusted payment gateways.
  • KOYA is not responsible for transaction failures due to third-party payment providers.

5. Orders & Cancellations

  • Orders are confirmed only after successful payment.
  • KOYA reserves the right to cancel orders due to pricing errors, stock issues, or suspicious activity.
  • Cancellation requests must be made within a limited time before processing begins.

6. Shipping & Delivery

  • Delivery timelines may vary depending on location and product type.
  • Delays may occur due to unforeseen circumstances.
  • Customers must provide accurate delivery information.

7. Returns & Refunds

  • Returns are accepted only for damaged or defective products.
  • Customers must notify us within a specified time after delivery.
  • Refunds will be processed after inspection and approval.

8. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of KOYA and protected by applicable laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

KOYA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website implies acceptance of the updated terms.